Forum Discussion

21 Replies

  • No I can't, there's nothing in the store pls let me buy them, just reset them for me

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    2 years ago
    @ucay3rcxf3kl The bundles were sent to you from your friend. But they are stuck due to a blocker from our end. This should be fixed in the next 12 hours. This is the reason, why they are not listed in your store.
  • 9st4kjbim850's avatar
    9st4kjbim850
    2 years ago

    Attached is a picture of my store where only the rey bundle is left, I had the wrong card information saved as my default payment, tried to pay for the raddus bundle and it completely disappeared before I could try to fix it and the same happened for the finalizer bundle. Restoring purchases doesn't work because I didn't purchase them, they just disappeared from the store when I used the wrong card on them. Please help me restore the bundles to my store because I want them badly!

  • 9st4kjbim850's avatar
    9st4kjbim850
    2 years ago

    Follow up: The bundles reappeared in my store and I was given the option to "Remove Pending Purchase" but not actually purchase the bundles, and it removed the bundle from my store, the finalizer one to be specific. I also had this option on the shadows of the empire bundle which I have not purchased but would like to. I did not select the remove pending purchase option for fear that it would disappear as well but I still cannot purchase it. 

  • Xaldin4296's avatar
    Xaldin4296
    2 years ago

    There is a member of my guild who I wanted to gift the Raddus Bundle to. They were set as unable to receive it even though they do not have all the characters in the bundle. They also cannot purchase it for themselves. 

  • Smurfsss's avatar
    Smurfsss
    2 years ago

    Checking on this as I'm having the same issue. If we restored purchases or tried to remove the pending purchase (even though it failed), are there any actions on our part to see the fix?

  • ExzyApax's avatar
    ExzyApax
    2 years ago

    I find myself unable to purchase one of the £9.99 lightspeed bundles. 
    I clicked on it and went to purchase it, but then clicked off to double check i wanted it. 
    In having done this, the game now thinks i own the pack or that its in my inbox waiting to be collected.
    I havent been charged, and i dont own the pack. its been over 24 hours now and still says the same thing.

    Ive tried cancelling the pending purchase when it gives me the option but it just comes up saying error code 3.0. contact support.

    Made an in game ticket, still no response in 24 hours. Any help?

  • LiIxb's avatar
    LiIxb
    Seasoned Newcomer
    2 years ago

    I am getting the same issue. Pls advise. 

  • NomiSunrider7's avatar
    NomiSunrider7
    New Novice
    2 years ago

    I bought Shadows of the Empire Lightspeed bundle as a gift, the money was debited and the gift did not arrive. my ally code: 721-953-925. ally code of the account for which I purchased the gift: 923-562-355.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi folks, 

    It sounds like a bug. I'm monitoring this space for updates: Dev Announcements and News. Just today, this update came from CG_Tusken_Meathead on the Light Speed Bundle purchase issues following the Hotfix 2/26, confirming the teams looking into it:


    @CG_Tusken_Meathead wrote

    Hello Holotable Heroes,

    We are aware some folks are unable to purchase the Light Speed Bundles and we have investigated it and will continue to investigate it.

    One thing we've noticed is if you opened up a LSB and then cancelled the prompt to purchase, you are put in a state that doesn't allow you to purchase the items.

    We will keep folks updated as we know more.


    - EA_Lanna

  • NomiSunrider7's avatar
    NomiSunrider7
    New Novice
    2 years ago
    @EA_Lanna However, I encounter a distinct issue from those mentioned in this thread: my funds have already been deducted, yet the purchased item has not been delivered.
  • Yes , I already asked and reported many times this bug, I couldn't claim those gifts because of all those bugs, so rn I can't buy those ls bundle by myself and can't get the gifts back, so pls do something

  • qp600902k49z's avatar
    qp600902k49z
    2 years ago

    Tried to purchase a light speed bundle however it kept saying someone has already bought it for me which has not been the case. I know there has been a lot of bugs just don’t know what to do.

  • IanRogue's avatar
    IanRogue
    New Novice
    2 years ago

    I purchased the Shadows of the Empire LSB in the in-game store; it charged my card, said the purchase was successful. It gave me none of the contents of the bundle, but instead 3 characters I already had at higher levels with no relation to the Shadows LSB.

    I double checked that I'd selected the right bundle before purchasing, and the Shadows LSB was gone from the store afterwards. It has since then shown back up in my store but I'm hesitant to try again in case it does the same thing. Besides, I already spent the money and got absolutely nothing usable in return.

  • IanRogue's avatar
    IanRogue
    New Novice
    2 years ago
    Some additional information. Last night when I tapped the Shadows of the Empire bundle it said I got Lightspeed Bundle 8 and I’m not sure if that’s the right one, I can’t find any corroborating information regarding which number goes with which bundle. This morning I got a receipt in my email for Lightspeed Bundle 9. So something definitely isn’t adding up.
  • pvd9tqead2vi's avatar
    pvd9tqead2vi
    2 years ago

    When are the light-speed bundles coming to the browser web store 

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