Re: Missing gear
@csanesz80 Hello there,
That piece of gear isn't missing, it is still attached to Malak. Some of the gear pieces didn't get removed with the roll back. This is to your advantage, as your Malak is stronger than he should be at 6*. See dev post he for more details: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/217087/scheduled-update-10-24-2019
Regarding the missing shards please contact customer service here: https://help.ea.com/en/contact-us/?product=star-wars-galaxy-heroes