Forum Discussion

Anonymous

Approved

Re: Reinstall question

I'm using an iPhone and not receiving any type of error message. It just closes/crashes immediately.

Grandepatron
8 years ago
Which iPhone? 4,5,6,7,8, or X and is it an S model and which version of the iOS please? You can find this by going to Setting, General, About . For Example I am Version 11.2.2 and my model is MN522LL/A which is a iPhone® 7 Plus 128GB - Black (AT&T). Please let us know this info.
Anonymous
8 years ago
Approved
Sorry... it's a 6S running version 11.2.2, model MG4W2LL/A.
Anonymous
8 years ago
Approved
Try to uninstall all other apps, especially tv, radio or media like youtube.
Press Switch Off button, when switch off menu appear press long the Menu button (the button bellow screen) until the switch off menu dissapear. Then switch off the device. Switch ON and try again.
Let us know if is working.

If not, do you have access to other iphone ?