Forum Discussion

Anonymous

8 years ago

Approved

Reinstall question

I'm having an issue with the game crashing immediately (I've tried the usual troubleshooting tricks)... will I lose all progress if I delete and reinstall the game?

technical issues

Grandepatron

8 years ago

Which iPhone? 4,5,6,7,8, or X and is it an S model and which version of the iOS please? You can find this by going to Setting, General, About . For Example I am Version 11.2.2 and my model is MN522LL/A which is a iPhone® 7 Plus 128GB - Black (AT&T). Please let us know this info.

Anonymous

8 years ago

Approved

Sorry... it's a 6S running version 11.2.2, model MG4W2LL/A.

Anonymous
8 years ago
Approved
Try to uninstall all other apps, especially tv, radio or media like youtube.
Press Switch Off button, when switch off menu appear press long the Menu button (the button bellow screen) until the switch off menu dissapear. Then switch off the device. Switch ON and try again.
Let us know if is working.

If not, do you have access to other iphone ?