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lcfz1nhy007u's avatar
lcfz1nhy007u
Seasoned Newcomer
21 days ago

Re: Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

Anyone have advice or a way to recover a SWGOH. Had 2 separate accounts both tied to different EA accounts and one of them got merged to the other and I cant access my main account. Multiple in game chats have been incredibly frustrating. Even provided proof of purchases for the lost account.

 

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    21 days ago

    Hi there. I'm not sure if this is something we can fix. You'll need to open a case with an advisor to have this investigated. Please follow the instructions here to do that. Thanks!

  • lcfz1nhy007u's avatar
    lcfz1nhy007u
    Seasoned Newcomer
    21 days ago

    Working with in game advisors right now.  It seems my main account is floating in the either right now. Have the player ID, ally code, and receipts from purchases for the account so I am hoping there can be some resolution. Had a few Light Speed Bundles I am dreading will be lost. 

    Went through EA support on the main page twice now and have been continuously referred to the in-game advisors so I had to create new account just to access that. incredibly frustrating to say the least.

  • 4pcgw3pz6hgu's avatar
    4pcgw3pz6hgu
    New Rookie
    19 days ago

    The same thing happened to me now to get to my main account try signing in as a guest I have to everytime but it still saves everything you do or buy

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