Recover guest account
Lost access to my account when my phone reset. According to earlier tickets with similar issues it seems like the way to go is to contac the EA support.
I have been in contact with them in a few different chats now with the following results:
#110481131
1. Got informed that I should provide support with the Player ID of the lost account, and a Player ID of an account connected to a Google account which could be replaced by the lost one.
#110483894
2. Provided the information mentioned earlier, and they said that their tool had issues, and I should return later.
#110483894
3. Returned 5-10 hours later, and got informed that the only way to solve this would be through the in-game help, which was different information compared to the previous chat. I had already provided the same information there the previous day, but no response so far.
Is there a tool available where it is possible to regain access to my account? Since I have provided all information requested.
How long does it usually take before receiving a response through the in-game help?
The status of the tickets are Fixed and Waiting for Player, so just want to make sure that I dont get stuck while someone is waiting for additional information from me.
The issue is resolved, took around 15-20 hours after first contact with support. No messages received in-game though, so still seems like EA support is the way to go.
