Forum Discussion

Anonymous

8 years ago

Approved

Reinstall question

I'm having an issue with the game crashing immediately (I've tried the usual troubleshooting tricks)... will I lose all progress if I delete and reinstall the game?

technical issues

Anonymous

8 years ago

Approved

Still no luck getting it to open. Is there any way to save it if it isn't connected to the Game Center?

EA_Darko

Community Manager

8 years ago

@MattMac34 Sorry to see that you are having issues, what device are you playing on? Do you see an error message of any kind when the issue occurs?

Anonymous
8 years ago
Approved
I'm using an iPhone and not receiving any type of error message. It just closes/crashes immediately.
- Grandepatron
  8 years ago
  Which iPhone? 4,5,6,7,8, or X and is it an S model and which version of the iOS please? You can find this by going to Setting, General, About . For Example I am Version 11.2.2 and my model is MN522LL/A which is a iPhone® 7 Plus 128GB - Black (AT&T). Please let us know this info.
  - Anonymous
    8 years ago
    Approved
    Sorry... it's a 6S running version 11.2.2, model MG4W2LL/A.