Forum Discussion

12 months ago

Solved

Resistance Light Speed Bundle: Bug

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 13 Pro
OS Version 17.3.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 493-145-741
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I attempted to purchase the Resistance LS bundle but realized I hadn’t had a Credit card attached to my account. I had to cancel the transaction until I got off work, then went back to purchase and now it says that “Someone has already purchased the gift for you. Please check your inbox” I’ve tried to delete the game, redownload, restore purchases and airplane to fix but none of it has worked. I’ve asked my guild mates and non of them have purchased for me as well.
Steps: How can we find the bug ourselves? In game mobile store. I see other accounts are having this issue
Connection Type Mobile
Please select your region North America
Country US

‌

Please advise and help, Resistance LS bundle

bug

EA_Gunner
12 months ago
@namelessone3388 Thank you for the report. We've identified a blocker on our end and will investigate the issue further.

7 Replies

EA_Gunner
EA QV Team
12 months ago
@namelessone3388 Thank you for the report. We've identified a blocker on our end and will investigate the issue further.
Cystelfy
12 months ago
I tried to buy the starkiller bundle but Tapped back to See if its the Right one. After that i got a Massage that my purchase is sent to me when i update my payment informations to pay the Money so i got to my i cloud account but nothing was Charged there. When I tried to buy it again it just Said that somebody bought it already and that I Should Check my Inbox but Nobody bought It and nothing is in my Inbox. Also the pack is gone. Dies anyone has a Solution to this?
namelessone3388
12 months ago
Thanks 🙂 is there a timeframe I should look out for the fix and be able to purchase the bundle?
EA_Gunner
EA QV Team
12 months ago
@namelessone3388 All updates will be shared on the official forum.
Cystelfy
12 months ago
@EA_Gunner I have the Same Problem when do you think it will get fixed because i don‘t want to loose 60€ u know
sammiepatirck
12 months ago
Similar issue happened to me with the resistance LSB and same thing. Update payment info but now the bundle disappeared on me. It will re appear after some time. Sadly though each time I try to buy it I get another BS error message about payment info needing to be confirmed. As if I hadn’t made a successful purchase moments earlier with the raddus bundle.
Grandle_26
12 months ago
I am having the exact same issue. Very frustrating. A few times it’s given me the option to reject any previous payments and reset the purchase. Even when I have agreed to that, the minute I try to purchase it again it says that someone else has already purchased it for me.