Forum Discussion

Anonymous's avatar
Anonymous
8 years ago
Solved

Samsung Galaxy S7 device not compatible with new update 2/28/18

With the new update for Star Wars Galaxy of Heroes on 2/28/18, my Samsung Galaxy S7 with Android version 7.0 is registering with Google Play as device not compatible.  I have tried following previous instructions on making sure the Google Play app is up to date, I cleared the data and rebooted the phone.  Help!

technical issues
  • EA_HighCommand's avatar
    EA_HighCommand
    8 years ago

    Hello Holotable Heroes,

    We’ve been working on the issue many of you reported to us about the Samsung Galaxy S7 being listed as an incompatible device on Google Play. We’ve worked with Google to put a fix in place. You can now download and update Galaxy of Heroes as before on your Galaxy S7. No need for troubleshooting or workarounds.

    Thanks for sticking with us while we sorted things out, and thank you for playing with us 😊

13 Replies

Show More
  • Anonymous's avatar
    Anonymous
    8 years ago
    I tried all of these issues still not compatible

    HELP!
  • Anonymous's avatar
    Anonymous
    8 years ago
    I did all this, too, and still can't reinstall due to compatibility issues. I put a decent amount of money into this game, and I shouldn't have to get a whole new phone or wipe all my personal data off my current phone to play a game I've pretty much paid for. Hoping to see an update on this soon, or I might just start asking for refunds in some of my purchases.
  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    8 years ago

    Hello Holotable Heroes,

    We’ve been working on the issue many of you reported to us about the Samsung Galaxy S7 being listed as an incompatible device on Google Play. We’ve worked with Google to put a fix in place. You can now download and update Galaxy of Heroes as before on your Galaxy S7. No need for troubleshooting or workarounds.

    Thanks for sticking with us while we sorted things out, and thank you for playing with us 😊

About SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.25,385 PostsLatest Activity: 2 hours ago