SEE bundle 2 not received

Hi, I purchased both SEE bundles yesterday evening but was only given crystals due to a technical error for the SEE 2 bundle, can this be looked into as I’m trying to help in game and they didn’t give a satisfactory response just stating that I owned the characters already so would only be given crystals. Please help me get the characters as I relic 7 is a lot more than 3.2k crystals to get

my ally code is 139-998-382