Forum Discussion

Rising Novice

3 years ago

Solved

Solved: Missing 50 General Skywalker Shards

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Moto G Power
OS Version Android 11
Ally Code: (Find it here: http://bit.ly/AllyCode ) 858-868-846
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug I finished the General Skywalker event and I'm currently missing 50 shards from one of the event tiers. So I cannot activate my unit.
Steps: How can we find the bug ourselves? Not sure, I see two other people are also experiencing a similar issue with missing legendary event shards. I think the bug might've occurred due to the new title update as I was playing through the event before it booted me out to update the game.
Connection Type Wifi
Please select your region North America
Country United States

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Hello, I've been messaging the in-game support about the issue I'm experiencing back and forth to no avail and was told to submit the bug I'm experiencing here after a full day of discussing the issue. I believe specifically I'm missing shards from the event for Phase 2 since that's when the title update popup happened as I was playing through the event and maybe it caused an issue. I hope you can resolve this bug for others with this information and I hope to receive the missing shards soon. I've repeatedly been grinding the event and I absolutely do not want it to reset or something and have to do it all over again. I included a screenshot showing that the journey event is complete but only 100/145 shards have been rewarded.

bug

EA_HighCommand
3 years ago
Hi @Dronery,

The 45 (!) missing GAS shards should be in your inbox in-game now.

8 Replies

EA_HighCommand
EA QV Team
3 years ago
Hi @Dronery,

The 45 (!) missing GAS shards should be in your inbox in-game now.
Dronery
Rising Novice
3 years ago
I am missing 50 shards not 45 from the event so I still need 5 more. I did receive them in my inbox though.
Dronery
Rising Novice
3 years ago
Since each tier is meant to give 50 I hope I can receive the other 5 when you can.
EA_HighCommand
EA QV Team
3 years ago
Hi @Dronery, and sorry about that.

You were correct, each tier does reward 50 shards; sorry about that. 5 GAS shards should also be in your inbox in-game now.
Dronery
Rising Novice
3 years ago
Thank you for your help.
Dronery
Rising Novice
3 years ago
@EA_HighCommand I'm honestly surprised at how long it takes to get things resolved when dealing with in-game support as opposed to making a forum post. Took one day to resolve it here versus 3 days of back and forth with in-game support. It's equally surprising that players don't get compensated crystals like this for the frustration of the situation, it seems crazy to me that after grinding through such a difficult legendary event as General Skywalker's it's 4 days before I can receive what I earned after that trouble with nothing else for the frustration. I know it's a similar situation for others as well where it can take a while just to solve an issue and there's nothing to compensate for their frustration and it genuinely confuses me. I at the least appreciate your response being fast.
EA_HighCommand
EA QV Team
3 years ago
Hi @Dronery,

I can understand your frustration on the subject, and our support should be in a position to compensate you once your issue is resolved. As part of the QV team, we are usually not involved in missing item reports, but of course, always take the liberty to help a player who didn't get their issue resolved via support. That is the least we can do for you. Keep in mind that we are monitoring this section of AHQ only during our working hours, whilst our Customer Support is available 24/7.
michaelgat485
1 year ago
Hi, i've experienced the same problem today, 245-914-772
Kind regards