Star Wars Galaxy Of Heroes Missing Hyper Drive Bundle Never Received Content

Hi so I purchased the hyper drive bundle on may 5th 2020 and after I purchased the bundle it gave me a page that said restart client so I believed that that was the way to do it so when I got back to my game the bundle wasn’t there. I became pretty frustrated as this was the 3rd time now where I have bought something but it never appeared and have had to go through the ea customer support, and now it’s a week and a half later and I have been disputing my claim and I have heard nothing back from ea customer support and when I check my case it keeps saying updated, what is that supposed to mean? I have provided them with the proof of purchase and everything that they have asked but I haven’t gotten any updates on what is going on with the investigation. At this point I really don’t know what to do because this was a big purchase for me because I am 16 years old and 100 dollars is a lot of money for me. Someone please help. Oh and I browsed the other feeds and I did restore purchases and nothing showed up.

Hi @PROD1GY_YT and sorry to hear that.

If you are already in contact with support and provided them with everything they asked for, your case should be in the right state. As long as your case is not resolved, it is still work in progress and you don't need to worry.

Ok thank you