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hades8907's avatar
7 years ago
Solved

Star Wars Galaxy of Hero's update 0.12.1

So it appears after applying the latest patch (0.12.1) my game on my device was replaced by something else and I lost all progress in the game. I was lvl 83 and had multiple 7-star characters, but now it shows my highest lvl character is 38 and i've lost access to all parts of the game such as galactic wars, ships, and the shard store.

I have a ticket opened with ea about this, I was wondering if anyone else has had this issue and if it was resolved?

Thanks

  • EA_Darko's avatar
    EA_Darko
    7 years ago

    @hades8907 Best thing to do is speak to our live support.

    You can contact our live support at help.ea.com.  

    To request a callback or speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to receive a callback or begin a chat

3 Replies

  •  I had my game linked to Game Center. I always got the Welcome back greeting from game center.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @hades8907 Best thing to do is speak to our live support.

    You can contact our live support at help.ea.com.  

    To request a callback or speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to receive a callback or begin a chat

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