Still missing Star Killer bundle

I have the same issue with an episode pass ordered thru the webstore and are since writing with the EA support which isnt helpful at all. They need around 24h between each message (sometimes even longer) and so far the messages can be condensed to: 2x "here is a short summary of what you have written" and 1x "you mostlikely bought an episode pass some time ago but it does reset all 28 days, thats why your reward track is locked"

So its a fun experience 

Man they need to sort this out for you! This is ridiculous! I bought the same bundle and I would be so annoyed if this happened to me. 

on top of sorting it out for you, they should compensate you for having to wait over a week! 

SORT IT OUT CG!!!

@ea gunner

I am a bit angry about the way ea ignored my issue with Star Killer LSB. I bought it on Thursday, 25th of July. I received an OC from the web shop. I paid with my credit card and I received crystals instead of the bundle.

I wrote it immediately here in this forum, I shared screenshots. But since then, nothing happened. This is the last message I write regarding this issue. When I didn't receive the bundle Monday evening I will inform credit card issuer and claim it there.