Forum Discussion

2 years ago

Solved

Stuck fight

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? all
OS Version all
Ally Code: (Find it here: http://bit.ly/AllyCode ) 375241233
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Sometimes during a SWGOH fight a character goes to do their attack, and then the UI for selecting the next skill/attack never appears. The match is stuck. Forfeit or timed loss does not end it too, you have to restart the whole app.
Steps: How can we find the bug ourselves? Start a fight against "Conquest" mode, easy difficulty, sector 5, the first boss fight node - the one that has Veers, Piett, Gideon, Range and Dark Trooper. Have a team of G11-G10 Geonosians. Target Dark Trooper, press auto combat. You will one-shot him and the game will be stuck.
Connection Type Wifi
Please select your region Europe
Country Bulgaria

‌

Sometimes during a SWGOH fight a character goes to do their attack, and then the UI for selecting the next skill/attack never appears. The match is stuck.

The game does not appear to be totally frozen - characters still perform their little swaying idle animations, opening and closing the menu works fine and the timer (if it is a timed match) ticks on and eventually reaches 0. However selecting to forfeit/retreat from the menu does not end the match, it just does nothing. And when the match timer reaches 0 the match still does not end. You are forced to close the whole game and restart it.

It has happened occasionally before in many game modes - GW before I was 85 and ablt to auto it, TW, Squad Arena - but I've not been sure of factors/circumstances to make it reproducible. In retrospect now I do believe it has involved Dark Trooper being in the game on quite a few of those cases, though it may not be the only trigger.

However now I may have found a reliable way to reproduce it. I happened two times in a row in "Conquest" mode, easy difficulty, sector 5, the first boss fight - Veers, Piett, Gideon, Range and Dark Trooper. Both times I selected Dark Trooper as the target and turned on auto mode. Both times my Geonosians one-shot him through all of his stacks (well, I guess five-shot because of the 4 assists), and then the game got stuck. I remembered this also happened on the same node on the previous conquest event, so today I intentionally repeated the exact attack a second time to test this. I don't have the conquest energy to burn in order to test many more than twice, but I'd bet it is completely reproducible on that node with these specific actions.

bug

EA_Gunner
2 years ago
This can happen for a variety of reasons but is usually the result of a battle crash. We explained it a while ago HERE. If you see this more often, please follow our troubleshooting steps from this article.

Please do not disconnect your internet connection or use flight mode for the battles.

3 Replies

EA_Gunner
EA QV Team
2 years ago
This can happen for a variety of reasons but is usually the result of a battle crash. We explained it a while ago HERE. If you see this more often, please follow our troubleshooting steps from this article.

Please do not disconnect your internet connection or use flight mode for the battles.
Avashiel
2 years ago
Actually, since I have no chance to get the last crate anyway, I decided I may as well go and waste some more energy on testing this. Here are some more findings:
- "Forfeit" actually works fine to exit the fight. I admit I didn't even test this part when it happened the first time today, because I remember it not working in previous instances and just closed the game in frustration. On my later tests I tried it and it works ok. Waiting out the timer still does not end the fight however, it just goes to 0:00 and nothing else happens.
- One-shotting Dark Trooper with Rex-Phoenix instead of Geos was the same - still caused the game to get stuck.
- One-shotting him using a manual attack instead of toggling auto combat still caused the game to get stuck.
- Trying it on 1x speed instead of my usual 4x - did NOT cause the game to get stuck. So speed is a factor.
I also noticed a weird interaction with the "Never-ending Ranks" buff that the enemy has in that fight. When I killed Dark Trooper slower, one "Dark Trooper Squad" stack per turn, "Never-ending Ranks" remained at 5 stacks, but whenever I one-shot him through all of his "Dark Trooper Squad" stacks in a single turn using assists, it'd remove a stack from "Never-ending Ranks". However I'm not convinced it's related to the game getting stuck as it happened both when it got stuck (4x speed) and when not (1x speed), and also similar stuck fights have happened previously in other game modes without the "Never-ending Ranks" mechanic.
I may test a few other things later as I get more energy.
Avashiel
2 years ago
15 energy later, I have this to add:
- Killing him slower, without assists, one "Dark Trooper Squad" stack per turn instead of one-shotting him, even at 4x speed did NOT cause the game to get stuck. So speed is not the only factor.