Forum Discussion

6 years ago

Stuck on "Checking for Updates" screen

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Samsung Galaxy S8+ OS Version 9 Ally Code: (Find it here: http://bit.ly/AllyCo...

technical issues

EA_HighCommand

EA QV Team

6 years ago

Hi all and sorry to hear that.

Sometimes the loading time can be longer than usual (see the official announcement HERE). If the game won't load at all, try switching from WiFi to cellular and vice versa and make sure you have a strong and stable internet connection.

Clearing cache and reinstalling the game freshly can also help to resolve the issue. More troubleshooting steps can be found HERE and HERE.

Hephisto8I

6 years ago

did this thread just get moved back to Technical Issues? The group of us was told to move to the Bug section. EA team, this is not a long load time of a few minutes, this is near an hour of load if it loads at all and just moving threads around is not helping. Switching to my phones data is not a solution, this was working fine until 3 days ago and a little support would be appreciated