Re: Banned Account and Appeals

I presume if you if this has been going on for months, you've filled out a form?

Cheating and Appeals Process | EA Forums - 10674104

If not, what have you been doing?  If yes, this is reviewed by real people (who know the game, not support) and I guess they've made a decision.  Note, they do not inform you directly on their decision.

b902db36bebfadd0 wrote:

Note: The incident involving the ship occurred because of another account I own.

?

Is that the right ally code? Hard to see how you've been banned for months if you participated in GAC 10 days ago.

If you can access the account from other devices it isn’t banned for cheating or anything else. Is it the EA ID that’s banned?

And regarding the other player, what’s the allycode?

I can only access the game from my phone I appear to be banned from the computer

EA id FraserD17 

The ally code is correct, it's my third account and it's been like this for a long time.

I filled it out at least 10 times and haven't even received a reply

You can access the game from the phone, or the account in question? Because if you can access the account, you are not banned. Sounds like something going on with your PC. Make sure you are logged into the right EA account on the app. Maybe even try repairing the EA app.

If it looks like some kind of ban on the EA account that prevents you from accessing any game via the app, you will need to contact general EA support, not CG's team for this game.

ıt seems like my account is locked on both my pc and web store only way ı can play is via my phone ı am having trouble accessing it from any other platform

If you can play on your phone, it doesn't sound like this is a SWGOH/CG ban.

It sounds more like an issue with certain EA websites or even a firewall issue.

I can access my other accounts from the same phone and computer i think if there was a firewall, I wouldnt be able to access my other accounts either

Oops, my bad.  I didn't realise you were this guy

Ea HELP | EA Forums - 12558972

I'd have thought you'd have given your monthly update on that post rather than starting a new one.  However, I was getting a bit of deja vu.

Again, whatever that's going on is between you and EA, not CG.  Absolutely pointless posting here.

I don't care how you feel. I can write whatever I want, as long as there's no consequence; if that bothers you, I don't know.

harvestmouse1 wrote:

I'd have thought you'd have given your monthly update on that post rather than starting a new one.  However, I was getting a bit of deja vu.

Now you have something to look forward to each month 😉

Hey b902db36bebfadd0​, 

I moved your new thread here.

We appreciate your help in keeping the boards tidy by avoiding creating new discussions to report the same situation separately. 

The only way to have the matter of your account ban investigated again by the right team is to submit a dispute via the links in this thread or by following the steps in this guide. 

The EA Staff on EA Forums doesn't have visibility into your account, and can't change the decisions made by our Terms of Service Moderation team.

Please feel free to submit a new dispute, providing any additional information you believe might help our teams investigate your situation again.