Suspicious activity (hacked account)
Product: Star Wars: Galaxy of Heroes
Platform: Apple iPhone
What type of device are you experiencing the issue with? iPhone Xs Max and Win PC
OS Version 18.3.2
Ally Code: 146-729-453
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug: Suspicious activity on account. Yesterday I received massege from my guildmates saying my account had changed its name and left the guild at 17:30 aproximatly. I have changed my EA connected account password and my email password. After that I have rejoined my guild. Shortly after that I have started receiving the "Connect Lost: Your session has expired. Either another device has logged into this account, or it has been 24 hours since you last logged in" error pop-up. This person has one more time left my guild, is changing my modules assignment and affecting my ability to access the game. I have already changed my EA account password, my email password and my IOS gamecenter password. I have done this and I have 2-step verification already set up and I can see that my game account is linked to my EA account. But this person who has access to my account still can get in no problem (I have received 2 masseges "Connect Lost: Your session has expired. Either another device has logged into this account.") and left the guild again last night.
Steps: How can we find the bug ourselves? This looks like an issue that many on these forums and in the SWGOH community have faced. I believe this is similar to lot of similar posts on these forums as well. It seems as though someone was able to access my account randomly through a glitch in the guest account functionality and now they are just taking over my account. I don't know how to reproduce this, but I do know that the video linked above and the many posts regarding this same issue means this is something that CG/SWGOH devs have handled before.
Connection Type Wifi
Country Russia
