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GlorrysB's avatar
GlorrysB
New Novice
1 year ago

SWGoH account can't connect to EA

Hello everyone!

I just recently accidentally unlinked my EA account from my SWGoH account on my girlfriend's iOS while attempt to set her up with access to my account on her iOS device. I didn't see that as an issue until I tried to connect it back on my Android phone. I was using my Google email account to link them up again but the game simply wouldn't do giving me the prompt bellow.

I am still able to log in the game and play, however I can no longer use the PC Client, nor log in the SWGoH web-store to collect calendars and daily rewards. Despite, using my own Gmail address that I use to log in the game, I am somehow logging in as some random Mol Eliza level 1 account instead.


Then I started to panic. I went to ea.com following an article on EA website to change my password and try connect it again. It didn't work. I contacted EA Support and the EA employer reviewing my case told me that he noticed I earlier the same day I unlinked my Facebook account (which is deactivated for 2+ years already) which I admit I did. He presumed that by doing so I have irreparably broken an already established link between FB and EA created years ago (2021) that cannot be fixed and reconnect me back to EA.

My question is how I was still able to access EA content if my FB was deactivated years prior to this situation and why I am now unable to access webstore as since day one of its release I did use and continued to use the same Gmail address that I keep using to log in the game daily? All that does not make sense.

Please help me fix this and connect my SWGoH account back to EA so I can continue to use all game's content!

Regards!

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