Forum Discussion

8 years ago

Solved

Swgoh cant download new client

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? IPad mini
OS Version 11.2.5
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Starting the game after TU12 was released. I get the message ‘there is a new client available’, and a button to open app store. But the app store shows no new updates, just a button to open the app. So I cant open the game.
Steps: How can we find the bug ourselves? See above
Connection Type Wifi
Please select your region Europe
Country DK

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Cant really add more... new client available but there isnt...

bug

EA_HighCommand
8 years ago
Hi @JJmayday and thank you for the report.

As @HL_4343 correctly said, try re-installing first and if that doesn't fix the issue try the available additional troubleshooting steps from our help article.

5 Replies

HL_4343
8 years ago
Try uninstalling the game and to then re-install it. This way when you re-install the game you will automatically have the latest version. If this doesn't work then its probably a problem in regards to the region your in and the app store.
EA_HighCommand
EA QV Team
8 years ago
Hi @JJmayday and thank you for the report.

As @HL_4343 correctly said, try re-installing first and if that doesn't fix the issue try the available additional troubleshooting steps from our help article.
JJmayday
8 years ago
Worked! 🙂
cageyhuckfinn
Seasoned Newcomer
5 years ago
Hello Guys!
As from yesterday, It was working and suddently I am having the same issue on an iPhone X with the latest iOS and the app updated. I already have uninstalled and re-installed, and also I have done that while rebooting the iPhone.
My geographic localization is in Portugal.
Thank you
phaiser
5 years ago
The temporary solution is to change your iOS language to the same as your AppStore location language.