Forum Discussion

5 years ago

Solved

Swgoh game shortcut keeps disappearing from home screen

Hello,

I recently switched from iOS device to Android 11 with Oxigen OS 11 (OnePlus 8T phone).

After I installed swgoh game, the game shortcut keeps disappearing from my phone home screen. Then I add it once again and after 20 mins it disappear again, and so on.

Tried uninstall the game and after reinstall, it make same issue.

Any advice?

Thank you

technical issues

AlexRemus
5 years ago
@EA_Lanna hello, I found out, it is a internal setting for Game center at One Plus, without that activated all game shortcuts are hidden.

I solved it, thanks!

3 Replies

EA_Lanna
Community Manager
5 years ago
Hi @AlexRemus,

From what I can see from a google search, there's a few reports from One Plus users running into the same issue with shortcuts. Does this happen with any other shortcut?

In the meantime, please run through the available troubleshooting steps for android phones: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

If the steps haven't helped improve things, please get in touch with One Plus support directly. Their support team can be reached through this link: https://www.oneplus.com/ie/support/contact

- EA_Lanna
AlexRemus
5 years ago
@EA_Lanna hello, I found out, it is a internal setting for Game center at One Plus, without that activated all game shortcuts are hidden.

I solved it, thanks!
EA_Lanna
Community Manager
5 years ago
That's great @AlexRemus. Thanks for keeping us in the loop. I'll pin your post so if there's other members running into this, they'll see your information that bit quicker.