So we are to contact customer support, as if they are aware of the issue and are standing by and ready to enact a fix. Not mentioning that only the small fraction of the game community that regularly frequent this, the ea answers site will be aware of any of these developments. Mostly because CG has been absolute death on any foolhardy individual who dared to even think about mentioning the smallest hint of a whiff about any the facts involved on the SWGOH official forum. So those who knows nothing about the issue will get the short end of the stick.
Then as at least one poster has shown the EA customer service respondent had as much dea about the issue as I do regarding proper pronunciation of ancient Phoenician.
So a quick and speedy resolution to this is not likely in that particular poster’s cards.
Then there is the fact that the only acknowledgment comes from the politically correct statement that they are looking for a fix to prevent the return in future marquee events of this particular bug.
So after a week they have almost admitted that this happened, barely. And further admit to the knowledge of not having the first clue of exactly what errant bit of coding has lead all of us here, to this point.
So to the point, rather then have an individual or small team, search out the players affected and take corrective action.
They would prefer that the small fraction of the player base that actually gets to this point by going to ea answers, searches for or stumbled across the issue then goes through the always bag of fun exercise of dealing with customer support long enough to be successful, if that actually is at all possible, to receive the missing shards. Which barring my own success or undeniable proof that it is possible in a repeatable and consistent manner, I will not concede that it is. That is because history has repeatedly proven that among many and in particular, I am very rarely ever successful when dealing with CG /EA customer support services.
Having a small team use an algorithm to narrow down who, and maybe even how. To then set up a automatic and computer enacted compensation of the missing shards. Thus saving the player base the frustration to recreate the same end result. That doesn’t even begin to address the real fiscal cost to pay the wages for the hundreds if not thousands or possibly more of man hours this manner of bug correction that will be burdened on EA’s customer support budget.
So why? Why would anyone, with any reason, choose this particular and quite likely to be burdensome method to rectify this issue?
