I can't help, but I add my name to that list. I got some generic response about how they can't help because of some other technical issues. I don't know what to think, but I'll give them time to respond.
Well it's been over 8 hours, and apparently they claim to still be unable to help, although I find no update here about issues that they are facing. Probably best to not attempt any purchases until this issue has been addressed.
I'm on 48 hours, verified my purchase so many times that my PC has added the folder to my shortcuts bar and have created a notpad document with my problem because I'm sick of being asked the same questions.
I even had one of the EA "Help" team members start telling me why I might not have recieved my "Guild Rewards" if I left my Guild early. Kinda just proving that they don't even read the ticket and just copy paste answers from a sheet.
Lol, yeah they threw a lot of the same generic responses at me that didn't really pertain to my situation.
All I have is 2 instances in the past 24 hours of them claiming that they can't help, because reasons.
If they can't even fix a simple purchase error, isn't it at the least minimally responsible for them to address the issue publicly?
I don't see anything about it, and they seem way too cavalier about having taken their customers money, with no promise to fix the issue.
Their response is borderline apathetic.
