Forum Discussion

Seasoned Newcomer

4 years ago

Solved

Swgoh stops all other audio

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Galaxy S21 Ultra
OS Version Android 11
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug No other audio can play while swgoh app is open
Steps: How can we find the bug ourselves? Open the app while listening to any audio from another app
Connection Type Mobile
Please select your region North America
Country United States

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This has been happening for over 3 months, to so many people, and the fix hasn't been found?

bug

EA_UltraSlide
4 years ago
Hi @uncheelz11

The team is aware and are still working on this issue.

A fix was included with a previous release, but was not fully successful.

Please see the fixes section of Content Update: 10/27/2021.

"AUDIO - Fixed issue in which audio/video from Netflix, Twitch, and Audible would not continue to play when the Galaxy of Heroes app was opened."

10 Replies

Morgulon4283
Hero (Retired)
4 years ago
A lot of games do this - instead of having competing sound/music (at least until you turn the in-game sounds off), they simply have the in-game music cut-off sounds from other apps. I doubt that it's going to change anytime soon, sorry.
EA_UltraSlide
EA Staff
4 years ago
Hi @uncheelz11

The team is aware and are still working on this issue.

A fix was included with a previous release, but was not fully successful.

Please see the fixes section of Content Update: 10/27/2021.

"AUDIO - Fixed issue in which audio/video from Netflix, Twitch, and Audible would not continue to play when the Galaxy of Heroes app was opened."
pairo20
4 years ago
@EA_UltraSlide The "fix" fixed nothing for me. Audible still stops playing audio as soon as I open swgoh
EA_UltraSlide
EA Staff
4 years ago
The issue is not fully resolved. The team are still working on it.
pairo20
4 years ago
Trello shows the iOS issue was fixed but there is no bug report for Android. Maybe there needs to be, as most all of us still reporting this ongoing issue are using android and not iOS
guernsey_2202
3 years ago
This is still happening to me in February, is this still being investigated?
jack282323
3 years ago
It's even weirder for me, it alternates randomly. Sometimes my regular audio keeps playing, and I get NO audio from SWGOH. Other times, I get audio for both. And sometimes, SWGOH shuts down the other audio and only plays itself. Still happening here at the end of Feb.
jack282323
3 years ago
This original bug report was for Android. Hopefully this gets resolved, but seeing how EA/CG operate, my guess is it will be 6 months to a year before a simple bug gets ironed out.
cmawf6lpr56k
1 year ago
This issue is back
ca9d235b7c71f58
1 year ago
This issue is happening on IOS again as well since the new update.