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yohann269's avatar
8 years ago

SWGOH TB combat mission losing attack option

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iphone 7
OS Version ios 11.0.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 364655542
What type of issue do you have? Gameplay
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug combat froze in TB phase 5 phoenix only combat. Initially the buttons didn't do anything. I tried switching it to auto and the combat buttons disappeared. Combat wouldn't continue and the gear icon was greyed out. I had to force close the app and was not able to do the combat once swgoh came back up so I lost my attempt for that combat mission. I believe it was Kanan who was available for actions. Freeze occurred between 2:55 - 3:01pm PST Oct 27th 2017.
Steps: How can we find the bug ourselves? I don't know besides looking at the game logs
Connection Type Wifi
Please select your region North America
Country United States

images 1 and 2 are from in app once i realized the freeze bug occurred.  image 3 is of my home screen right after i forced closed the app.  

3 Replies

  • Thanks for the report @yohann269, to help us investigate further can I ask a couple of questions?

    1. Was any of the characters revived prior to the ability icons disappearing: (if so which ability revived them?)

    2. Prior to the issue occurring, do you recall getting a call, losing internet connection, minimizing the app or any other details which might be relevant?

    3. Did any of your attacks/abilities get used without input from you?

    4. How long was your gaming session approx?

    5. How long since you last rebooted the game?

  • yohann269's avatar
    yohann269
    8 years ago

    Answers:

    1.  No characters were revived prior to ability icons becoming inactive

    2. No interruptions occurred while I was in the combat mission

    3. No I was manually doing the combat mission

    4. I probably had the app open for 10 minutes

    5.  The game reboots constantly throughout the day, no more than an hour or 2 at the most

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