SWGOH will not load and crashes phone
Product: Star Wars: Galaxy of Heroes Platform:Apple iPhone What type of device are you experiencing the issue with? iphone XR OS Version 15.4 Ally Code: (Find it here: http://bit.ly/AllyCode ) ca...
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EA_Gunner
EA QV Team
EA QV TeamHi @rcnptrl
Thank you for the report. Could you please try the following troubleshooting steps?
Unfortunately, those steps do not help. After re-installing apps on the phone, the only app causing crashes is SWGOH. When SWGOH app crashes, it crashes the entire phone, creating a restart loop that is quite difficult to break. The app settled down yesterday, but today, the app crashed again, right after I loaded the new version of the app. A visit to the Apple Store revealed that the phone is fine, but they indicated that there is likely a problem in how SWGOH is interacting with 15.4 (the most recent iOS). The unusual thing is that the app causes the entire phone to crash, like a kernel panic.
Have you thought about getting rid of your iPhone???
Only joking...
The same happened to me a few times, but it was not a permanent issue after the most recent game update. Do you have an alternative device you can try it on that is running an earlier iOS version? This will require your SWGOH account to be FB linked or apple ID Linked I believe, As I am not a huge iOS User, how new is 15.4?
Were there any other apps updated at the same time? For example when I updated, the Android Web Service was also updated and I know this has caused issues in the past.
Can you share a Screen Record without sharing any personal information? I agree, it is very unusual that it is causing your phone to crash, is it force restarting the device or does it just hang?
Good luck
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