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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @zlhwn5rd5yq3

    I'm sorry dear, this isn't something we can assist with on the forums. Saying that, there may be a way for you to get back in asap with a few steps. Could you give these a go and let us know how you get on? 


    @EA_Help wrote:

    If your mobile game is linked to a Facebook, Game Center, or Google Play account, your game progress should be backed up and saved to that account. Try these steps to see if it brings your content back:

    1. Check for app updates and install any that are available.
    2. Restart your device.
    3. Log out and log back in to your game again.
    4. If you have another device you can try to log in with, see if your progress is restored when you do.
    5. Uninstall and reinstall your game. Only do this if you’ve backed your game up to a linked account, or you could lose all your game data permanently.
      • If you aren’t sure if you’ve linked to an account, skip this step.
    6. If you linked your game to Google Play or GameCenter, go into your device’s settings and remove your account, then launch the game and log in again manually.

    Source: Restore lost mobile game progress


    Hopefully, that will do the trick for you. If not, please get in touch with our support team directly. They'll be better set-up to help you with this. If you have your Player ID / Ally Code handy when you reach out, the agents can pull up the account and let you know what can be done to help from there. 

    - EA_Lanna

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