2 years ago
SWGOH
Hello good morning, I have my account linked to Facebook and for some reason I can't access my account, could you help me log in. https://swgoh.gg/p/862775688/
Hi @zlhwn5rd5yq3,
I'm sorry dear, this isn't something we can assist with on the forums. Saying that, there may be a way for you to get back in asap with a few steps. Could you give these a go and let us know how you get on?
@EA_Help wrote:
If your mobile game is linked to a Facebook, Game Center, or Google Play account, your game progress should be backed up and saved to that account. Try these steps to see if it brings your content back:
- Check for app updates and install any that are available.
- Restart your device.
- Log out and log back in to your game again.
- If you have another device you can try to log in with, see if your progress is restored when you do.
- Uninstall and reinstall your game. Only do this if you’ve backed your game up to a linked account, or you could lose all your game data permanently.
- If you aren’t sure if you’ve linked to an account, skip this step.
- If you linked your game to Google Play or GameCenter, go into your device’s settings and remove your account, then launch the game and log in again manually.
Source: Restore lost mobile game progress
Hopefully, that will do the trick for you. If not, please get in touch with our support team directly. They'll be better set-up to help you with this. If you have your Player ID / Ally Code handy when you reach out, the agents can pull up the account and let you know what can be done to help from there.
- EA_Lanna