Switching from game to another app and back causes a crash
Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Pixel 5
OS Version Android v12
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug The game closes and restarts whenever you switch apps on Android. If you are playing the game and switch to a different app for any reason, then when you switch back to heroes it crashes and restarts (especially bad if you were in the middle of a non-repeatable battle)
Steps: How can we find the bug ourselves? Start the game on an Android v12 device. Switch to another app such as Mail or Discord. Switch back to Heroes. The game will restart and you will see the splash screen and the game loading, instead of seeing the last screen that you were using.
Connection Type Wifi
Please select your region North America
Country USA
bug
This issue was raised in another thread by a few Pixel users with the June security update. Seems Google broke something (again) with memory management and are looking into it:
and not, as repeatedly suggested by support on numerous occasions, anything to do with your app cache, nor will it be fixed by their basic troubleshooting steps.
