I highly doubt this is a connectivity issue given that there are so many incidences of this happening. It's not mass amounts of people started walking into dead zones while playing. I'm never more than 8 ft from my router while playing, and I was kicked out of the previous TW.
You two keep saying you want the players help. So I'll help you since you guys dont seem to get it. Compensate the players who are claiming this issue with some zetas, and gear it would cost you NOTHING to do so. It would alleviate much of the player frustration while you figure out what's going on. That would be much better than refusing to acknowledge that this is happening to players, and pissing them off. This issue is 100% your fault no matter what you find the bug to be, accept responsibility and take care of your damn customers. I work in customer service, and when a customer comes to you with a problem the last thing on Earth that you should do is blatantly doubt them. Own up to this, it cost you NOTHING. Good god
Hi @ninjah9 thanks for the comments!
The problem is currently that we don't know what's going on. If there is a server/client communication issue, I don't know if it's related to a device going through a dead zone, or more of a server-side problem. Currently this is the best hypothesis I've seen that fits all the data, but it's not confirmed yet.
I personally believe the grayed out "Join" button also contributes to this problem, because rather than checking the list for their names, players just see the button grayed out and assume they are in. Again, just a theory however.
In terms of player compensation, I am not an EA/CG employee - I am just a volunteer who helps out answering questions on this forum. MindTricks and HighCommand are EA employees, but they are not in customer support. This forum is strictly for the identification of bugs (and helping answer questions from players who believe they have experienced a bug).
Players seeking compensation for this issue should contact Customer Support.
