@GladOS-013 wrote:...Spoiler...you go to McDonald's and ask for a taco, they cannot give you a taco. They can only direct you to the nearest restaurant that serves tacos ....
I think I understand what you're saying, and respectfully, I'm pretty sure you missed the mark. Since I love analogies, let me try to fix this one for you a little bit.
I did not walk into a McDonald's and ask for a taco. I walked into McDonald's, placed my order for a cheeseburger, PAID FOR IT, & received a bag.
BUT, when I got home and opened up the bag there's no cheeseburger in the bag.
Now I understand that after I drive back to the store to get this mistake resolved that the kid working the register might not have the authority to give me my cheeseburger (potential abuse, and all that), but I believe that he certainly has a responsibility to up channel my valid complaint to his manager, to get the manager up to the counter to have a talk with me, and that the restaurant has responsibility to train its employees to handle this type of situation properly.
What has happened instead (from my perspective), is the kid at the register apparently has no mechanism to contact his manager, or maybe the manager is on the other end of the phone saying "not my problem", and the register kid has no authority to give me my missing cheeseburger.
So, we get a little bit testy when the customer in line behind us ( @GladOS-013 ) suggests that we didn't even order a cheeseburger, or maybe that we ate the cheeseburger on the way home, or maybe that we were dumb enough to order a taco.
We just want the cheeseburger we paid for.
If the kid at the counter cannot help us, we want to speak to the manager.
