Forum Discussion

enh364p112r9's avatar
enh364p112r9
Rising Novice
2 years ago
Solved

This account is not authorised to access the web store

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Both Android phone and PC when trying to log in to web store OS Version Android...
bug
  • EA_Gunner's avatar
    EA_Gunner
    2 years ago

    You have an underage SWGoH account. Please reach out to EA Help and ask them to update your date of birth on your SWGOH account.

barbarossa5's avatar
barbarossa5
Seasoned Ace
2 years ago

@enh364p112r9ok. If you go to https://EA.com and login with this account. Then go to account settings. Is the age shown there an adult age?

(thats the age of the EA Account not the swgoh account)

  • enh364p112r9's avatar
    enh364p112r9
    Rising Novice
    2 years ago
    @Barbarossa5 Yes, year of birth is 2005 i changed it via EA support few days ago
    • barbarossa5's avatar
      barbarossa5
      Seasoned Ace
      2 years ago
      @enh364p112r9 hm... then i dont know what it could be. You will need to wait for EA Employees to help. Sorry
      • enh364p112r9's avatar
        enh364p112r9
        Rising Novice
        2 years ago

        Thanks, for the dedicated time anyway. I hope EA employees gonna notice this soon and fix, cause it seems like it can only be manually corrected for individual case.

About SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.26,490 PostsLatest Activity: 3 minutes ago