Forum Discussion

4kyj1hphhzkg's avatar
3 years ago

"This account is not authorized to access the webstore." issue

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Smartphone
OS Version Android 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 514-164-796
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I have no access to the web store because of the "This account is not authorized to access the webstore." error
Steps: How can we find the bug ourselves? The bug appears when I enter the verification code at the swgoh web store.
Connection Type Wifi
Please select your region Europe
Country Serbia

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Smartphone
OS Version Android 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 514-164-796
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I have no access to the web store because of the "This account is not authorized to access the webstore." error
Steps: How can we find the bug ourselves? The bug appears when I enter the verification code at the swgoh web store.
Connection Type Wifi
Please select your region Europe
Country Serbia

I tried to link my account to web store in September, I successfully connected my email to ea connect in-game, but after entering the verification code on web store page I got an error that stated "This account is not authorized to access the webstore." Since then the web store has been showing this error. I'm curious if this is a known issue because I have been unable to find any information about it anywhere on EA support or online. I have attached an image of the error. Any help would be appreciated. 

My ally code is 514-164-796

 
 

5 Replies

  • I set my date of birth, but web store shows this error again. Could this be due to the fact that the email linked with EA Connect is different from the account's email? Is it possible to change the email address which linked with ea connect?

  • I am having the same issue. My ally code is 155-651-172. I recently updated my date of birth so I am curious if that has something to do with it.

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