EA Staff (Retired)Hey there, @LordRalux.
Admittedly, I'm quite limited to what I can see, as well as share on a public forum, but if you'd like a status update with full details, you're welcome to create a new case and reference the old one. The Game Advisors at EA Help should be able to take a look into the previous case's status from there.
Arrenai 🐱
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Hi @EA_Arrenai
Yes, the problem is that I have created two differen tickets to know what is the status of my original ticket (I attach the image), but in both tickets the resply was the same "your ticket are with the specialist", but no more info.
So, actually I know that it are "with the specialist", but I dont know the real status of my ticket.
Do you have any suggestions about I need to proceed in this situation?
Thank you very much.
