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Junkmain04's avatar
Junkmain04
Rising Newcomer
5 days ago

Title: ErrorCode 9.0 - Missing Primary Account after Import Account

Body:
Issue: Account Lockout / Session Conflict (ErrorCode: 9.0)
Platform: Android

Description:
I am unable to access my primary Star Wars: Galaxy of Heroes account. After using the in-game "Import Account" feature to link an alt profile, my local device session became permanently stuck on the imported alt account's EA Connect session. 

Whenever I attempt to switch back to my main profile via Google Play, the game throws ErrorCode: 9.0 and fails to authenticate. Standard Tier-1 EA web support was unable to assist with resolving mobile server session tokens.

My primary progress is saved under my Google Play profile. Since I am unable to view my main Ally Code inside the game while locked out, I can verify ownership through my Google Play purchase transaction IDs (GPA receipts) linked to my primary email.

Please flag this case for a Community Manager or Mobile Technical Specialist to manually unbind the corrupted local EA Connect session from my Google Play profile so I can restore my main account. Thank you!

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