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Anonymous's avatar
Anonymous
8 years ago

Trouble Restoring Account

I recently switched from Iphone to Andriod, and I had linked my old account from the Iphone with facebook.  On this account I am a level 85 and have put over a year of time into the game, yet it won't let me restore the profile on my android even though I linked it to facebook.  How do I fix this?

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @CancerSupreme The best thing to do is speak with one of our phone or chat support advisers who will be able to move your account from one platform to the other.  I would recommend creating a new account on your new device to make it easier for our adviser to get you sorted. 

    You can contact our live support at help.ea.com.  

    To request a callback or speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to receive a callback or begin a chat

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