Forum Discussion

taygreen1995's avatar
taygreen1995
5 years ago
Solved

Two accounts logged into google play

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? Android Phone / Tablet (Samsung) and Windows 10
OS Version Android 11 and Win 10
Ally Code: (Find it here: http://bit.ly/AllyCode ) 752493964
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I have two accounts, the first ⚽ is linked to Google play and the other 🏈 was linked only to Facebook. I typically play account 1 on my Samsung tablet and account 2 on my phone. Today while I was running errands I jumped between the two accounts doing activities on my phone and now account 2 (which was only linked to facebook) is somehow linked to account 1's Google play account. Any time I log in via Google play, it only pulls up account 2 now. I've tried via BlueStacks with a fresh instance, clearing app cache, uninstalling and reinstalling, but nothing I do works. In happy to do a screenshare or submit a video of me showing the steps to log in, but felt it might be better sent directly to someone instead of posted online.
Steps: How can we find the bug ourselves? Log in with Google play account Account that loads is the incorrect one
Connection Type Wifi
Please select your region North America
Country United States

‌

The attached screenshots show me logging into my account as normal but it's now pulling up account 2 instead of account 1. I'm not sure how because I've always been told once an account is linked to Google play you cant remove it, plus you can't attach another account to it.

bug
  • EA_HighCommand's avatar
    EA_HighCommand
    5 years ago

    Hi @taygreen1995 and thank you for the report.

    It could be that you accidentally linked your account 2 to the Google account that you had linked to account 1 (and unlinked it from account 1 in the process). Another possibility is that your Google and/or SWGOH account got compromised. We strongly recommend securing your accounts (including email accounts) by changing passwords etc. and get in touch with our support asap to get this sorted.

7 Replies

  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    5 years ago

    Hi @taygreen1995 and thank you for the report.

    It could be that you accidentally linked your account 2 to the Google account that you had linked to account 1 (and unlinked it from account 1 in the process). Another possibility is that your Google and/or SWGOH account got compromised. We strongly recommend securing your accounts (including email accounts) by changing passwords etc. and get in touch with our support asap to get this sorted.

  • taygreen1995's avatar
    taygreen1995
    5 years ago

    It appears I've done your first suggestion and unlinked the account and can no longer get into the account. I've tried talking to the support option but nobody seems to be able to help me. Do you have any suggestions on how I can get that account back?

  • taygreen1995's avatar
    taygreen1995
    5 years ago
    @EA_HighCommand It appears I've done your first suggestion and unlinked the account and can no longer get into the account. I've tried talking to the support option but nobody seems to be able to help me. Do you have any suggestions on how I can get that account back?
  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    5 years ago

    Hi @taygreen1995, do you have a ticket number from your contact with support? I can see if I can get it raised to the right person to help you here.

  • taygreen1995's avatar
    taygreen1995
    5 years ago
    @EA_HighCommand Thank you, I really appreciate it! I didn't really understand what happened at first so maybe that's the confusion.

    Case ID: 85885661

    Overwritten account: (account I can't access anymore)
    Player Name: GrandMastrYoda
    Ally Code: 752493964

    Other account: (guest account signed into facebook, but now pulls up when I log into my Google Play account for the account above)
    Player Name: MastrYoda
    Ally Code: 929317914

About SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.25,405 PostsLatest Activity: 50 minutes ago