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PolterStrapieni's avatar
PolterStrapieni
Seasoned Newcomer
3 years ago
Solved

Unable to access a required internet resource message at the game lunch

Hello, From about 1h I'm not able to start the game. It hangs on splash screen (Loading cantina) with message "Unable to access a required internet resource..." My internet connection works so it's...
technical issues
  • Player_v03idoau's avatar
    Player_v03idoau
    3 years ago

    Yep. Game was back online and running 30 mins ago

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago
Marked as the Solution for Visibility Purposes

Hi folks, (thanks for the tag @s32orainrv3p)

Could you pop the following details in your replies please? 

  • What type of device are you experiencing the issue with? 
  • OS Version:
  • Ally Code: (Find it here: http://bit.ly/AllyCode ) 
  • Wifi/Mobile connection: 
  • Troubleshooting steps tried: 

Could someone share a screenshot of what you're seeing also please? It can help to have a visual sometimes.

Thanks, 

EA_Lanna 

jtcone's avatar
jtcone
3 years ago

This is the error message.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Excellent, thank you @jtcone!

    • PolterStrapieni's avatar
      PolterStrapieni
      Seasoned Newcomer
      3 years ago

      Hi,

      OS:Android 13

      Allycode: 363458265

      Connection: WiFi, LTE+

      And now it's working (bonus energy expired ☹️ )

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