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PolterStrapieni's avatar
PolterStrapieni
Seasoned Newcomer
3 years ago
Solved

Unable to access a required internet resource message at the game lunch

Hello, From about 1h I'm not able to start the game. It hangs on splash screen (Loading cantina) with message "Unable to access a required internet resource..." My internet connection works so it's...
technical issues
  • Player_v03idoau's avatar
    Player_v03idoau
    3 years ago

    Yep. Game was back online and running 30 mins ago

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago
Marked as the Solution for Visibility Purposes

Hi folks, (thanks for the tag @s32orainrv3p)

Could you pop the following details in your replies please? 

  • What type of device are you experiencing the issue with? 
  • OS Version:
  • Ally Code: (Find it here: http://bit.ly/AllyCode ) 
  • Wifi/Mobile connection: 
  • Troubleshooting steps tried: 

Could someone share a screenshot of what you're seeing also please? It can help to have a visual sometimes.

Thanks, 

EA_Lanna 

Tervho's avatar
Tervho
3 years ago

Android Phone and BlueStacks

Ally code: 972824625

Tried reinstalling, connecting via google and/or EA.

Working but missed 3 energy bonuses by this.

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