Product: Star Wars: Galaxy of HeroesPlatform:Android PhoneWhat type of device are you experiencing the issue with? Pixel 2 XLOS Version Android 8.1Ally Code: (Find it here: http://bit.ly/AllyCode ) 755973572What type of issue do you have? Network/ConnectionHow often does the bug occur? Every time (100%)Summarize your bug Unable to connect to the game, "There is an error with your connection". But it's only occurring to this game, my browser gets connection, other games.Steps: How can we find the bug ourselves? Start the gameConnection Type MobilePlease select your region North AmericaCountry USASimple issue

Note: While we investigate, this thread has been marked as resolved to make it more easily visible for everyone. Hi all, thank you for the reports. We are currently investigating it.

Unable to connect | EA Forums

195 Replies

nqpbne46e6oi
New Traveler
17 days ago
any updates? ... this is getting really old ... brand new mac/VM ... and I can't play the game I've been into for years!
nqpbne46e6oi
New Traveler
17 days ago
i get this issue commonly when I go to store to collect my freebies
GladOS-013
Hero (Retired)
6 years ago
@kaibuchan303 Hi this was a separate issue that appeared today. Please don't necropost old threads. Today's issue should already be resolved.
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/213234/login-issues-9-6-2019#latest
kaibuchan303
6 years ago
A year and a half later, and I'm having this exact same issue on my android device... This still under investigation?
Dosty1234
7 years ago
same, unable to connect. bluestack + android, eu
Madimatman
7 years ago
I'm having the same issues as well. I'm on an iPhone I Denmark and it makes no difference wether I use wifi or 4G. I have tried restarting the phone and reinstalling the app but it makes no difference
jonnydeathstar
7 years ago
Update: tried deleting and reinstalling. Still doesn't work, but now I am stuck perpetually on 'checking for updates'. If I restart, it tells me there is a new version available. But when I check the app store, it shows I have the latest version.

Please fix, and credit me my missed rewards for the day.
jonnydeathstar
7 years ago
I'm having this issue too. iPad. Assumed it was * work wireless but have the same problem at home and also using phone data plan.
I've missed all of my energy rewards for today, lost ranks in Squad & Ship Arena, and have missed the active events for today.
pibit
Seasoned Newcomer
7 years ago
Same here. iOS, Canada.
DJ-Aronim
Seasoned Scout
7 years ago
Same problem but on iPad Pro.
Game me forced me to update today and now it can't find a connection. All other games and apps work. Please fix it!