EA Staff (Retired)Hi all, can you please try to:
1. Clear the cache on your device
2. Uninstall the game
3. Restart the device
4. Reinstall the game
You can find out how to do the above troubleshooting steps here:
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
If the issue remains after trying the suggested fix, please provide your Ally Code.
Thank you.
I'm afraid I followed each of the steps and still ran into the issue of being prompted to log into Google Play and then not being permitted to (screen just repopped the prompt without ever going to login window.) My ally code, I believe, is 667586241.
Aha--found the issue. Somehow or another, my Play Store app had been disabled, and I suppose the update had a status check that kicked me out. Not sure why it behaved that way (timing was funny), but I'm good to go now, at least.
Hello @CG_MindTricks
My guildie followed all troubleshooting steps, cleared cache, cleared his safari cache, reinstalled game.... nothing helped, he is still stuck on the loading screen.
Could you please look into his Account? Ally Code: 182-154-132
Thx, Kel
EA Staff (Retired)@Kelthuzad2016 Checked your guild mate's account and I can see he managed to login today so it looks like the issue is resolved.
after several tries today he managed to log in. dunno if the problem is solved now, but thank you @CG_MindTricks
Community ManagerCommunity Manager
