Forum Discussion

8 years ago

Unable to launch the game since the 11/08 update

Since the update hit today I can't load the game, I always get stuck on the "Loading Cantina" stage at the loading screen. I have already restarted the phone and disabled the wi-fi, none of those wo...

technical issues

CG_MindTricks

EA Staff (Retired)

8 years ago

Hi all, can you please try to:

1. Clear the cache on your device

2. Uninstall the game

3. Restart the device

4. Reinstall the game

You can find out how to do the above troubleshooting steps here:

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

If the issue remains after trying the suggested fix, please provide your Ally Code.

Thank you.

Anonymous

8 years ago

Approved

Hello @CG_MindTricks
My guildie followed all troubleshooting steps, cleared cache, cleared his safari cache, reinstalled game.... nothing helped, he is still stuck on the loading screen.
Could you please look into his Account? Ally Code: 182-154-132
Thx, Kel

CG_MindTricks
EA Staff (Retired)
8 years ago
@Kelthuzad2016 Checked your guild mate's account and I can see he managed to login today so it looks like the issue is resolved.
- Anonymous
  8 years ago
  Approved
  after several tries today he managed to log in. dunno if the problem is solved now, but thank you @CG_MindTricks