Forum Discussion

New Novice

19 hours ago

Unable to load into the game.

Since Friday the 22nd of May i have been unable to load into the game. When trying to load into the game i will continuously get to the screen shown in the attatchment showing its 90% done and 102 of...

android

EA_Aljo

Community Manager

18 hours ago

Hey there. Thanks getting in touch with us about this. You've obviously missed out on quite a bit. I know that would be very frustrating. Let's see if any of these suggestions help.

Clear all app data. Don't just reinstall
1. Go to Settings > Apps > SWGOH
2. Go to Storage
3. Clear the cache and data
4. Uninstall and reboot your devince
5. Reinstall
Disable Google Play Games Sync Temporarily
1. Open Google Play Games
2. Disable automatic sign-in for SGWOH
3. Launch the game
Try a different network type. A mobile hotspot from another carrier, different Wi-Fi or different ISP. Anything but the normal networks you're connected to
Check the time and date sync. If your clock is not synced with your region, it can cause issues

Let me know if this helps or not. Thanks!

Legendary_Hyplex

New Novice

17 hours ago

I have tried option 1,3,4 and none of them seemed to help. As for option 2 I could not find out the way to disable automatic sign in.

In regards to option 4 the time on my PC client was incorrect but after fixing it the same problem occurred.

EA_Aljo
Community Manager
16 hours ago
Thanks for trying. For option 2, follow these steps:

Open Google Play

Hit the Games icon at the bottom left of your screen

Scroll down to where you see SWGOH under Continue playin

Tap on the game, don't hit play

Tap on the 3 vertical dots in the upper right

Uncheck the box next to "Enable auto update"

Perform the first steps again for clearing cache and data. Then try launching the game again.
- Legendary_Hyplex
  New Novice
  16 hours ago
  Unfortunately, this solution has also not worked.
  - EA_Aljo
    Community Manager
    15 hours ago
    Thanks again. As far as trying another network goes, I just want to make absolutely sure you were not on your normal data or wireless or data connection.
    
    Also, does the region on your account match the region you are physically located in?