Forum Discussion

New Novice

19 hours ago

Unable to load into the game.

Since Friday the 22nd of May i have been unable to load into the game. When trying to load into the game i will continuously get to the screen shown in the attatchment showing its 90% done and 102 of...

android

EA_Aljo

Community Manager

16 hours ago

Thanks for trying. For option 2, follow these steps:

Open Google Play
Hit the Games icon at the bottom left of your screen
Scroll down to where you see SWGOH under Continue playin
Tap on the game, don't hit play
Tap on the 3 vertical dots in the upper right
Uncheck the box next to "Enable auto update"

Perform the first steps again for clearing cache and data. Then try launching the game again.

Legendary_Hyplex

New Novice

16 hours ago

Unfortunately, this solution has also not worked.

EA_Aljo
Community Manager
15 hours ago
Thanks again. As far as trying another network goes, I just want to make absolutely sure you were not on your normal data or wireless or data connection.

Also, does the region on your account match the region you are physically located in?
- Legendary_Hyplex
  New Novice
  15 hours ago
  No, I am not using my Wireless data
  I do not believe the region on my account currently matches the one I am in.
  - EA_Aljo
    Community Manager
    14 hours ago
    
    No, I am not using my Wireless data
    
    Just to make sure, have you tried using your data connection?
    
    I do not believe the region on my account currently matches the one I am in.
    
    Please update your account to match the region you're in.