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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
4 years ago
Solved

Unintended Shipment Purchases

"Hi Holotable Heroes, The most recent update included changes to the Shipments tabs. These changes were announced in the updates notes found here. That said, we recognize the update notes aren’...
bug
  • EA_Lanna's avatar
    EA_Lanna
    4 years ago

    Hi folks, 

    We've merged threads and posts on this in together under the one thread. Please see the opening post (the very first post at the start of the thread), especially this part:

    @EA_Lanna wrote:

    "We also recognize that players may have accidentally purchased these items out of habit. If you unintentionally made Crystal purchases from the top 4 slots that were previously for Credits, please contact support to receive the Crystals you spent on these items.

    NOTE: This is limited to 4 crystal purchases made in Shipments on 3/2/2022."

    Thank you, 

    EA_Lanna

AndySalrem's avatar
AndySalrem
4 years ago

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 11
OS Version 15
Ally Code: (Find it here: http://bit.ly/AllyCode ) 753-128-761
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug The credit store moved the credit gear down a few rows, causing me to misclick and buy two different items in there for crystals. I bought 10 bronzium wiring for 200 crystals, and 32 shards for ewok elder (I think) for 1280 crystals. Muscle memory over the last years got the best of me so would love a refund
Steps: How can we find the bug ourselves? Check the shipments store
Connection Type Wifi
Please select your region Europe, North America
Country Norway

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Did not think of taking screenshots

EA_Gunner's avatar
EA_Gunner
Icon for EA QV Team rankEA QV Team
4 years ago

Hello @AndySalrem 

Thanks for the report and we are aware of the changes. We have updated the slots in the shipment screen to include additional offers.
You can read the information HERE.
Please reach out to EA Help for the refund request.

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