Validation failure when importing Android hosted account to IOS
Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? IOS
OS Version 16
Ally Code: (Find it here: http://bit.ly/AllyCode ) 239-341-117
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug I linked an Android device to an old iPad to move my second account to a better performing device. The migration worked, however I forgot to switch of Game Centre, and it overwrote the connection to my primary account without any check or validation, then because that was the master link all my devices now log into the alternate account and not my primary account: I am still trying to get my primary account back: #144733123 #144023664 https://answers.ea.com/t5/Technical-Issues/Account-was-linked-to-Game-Centre-but-link-corrupted/td-p/12549984/jump-to/first-unread-message However it occurred to me that although rare, this would count as a bug.
Steps: How can we find the bug ourselves? Create an account on Apple device liked to Game Centre. Migrate an Android account linked via Facebook to the Apple device. No validation check or highlight occurs to point out Game Centre ID link will be overwritten
Connection Type Wifi
Please select your region Europe
Country United Kingdom
As above, I have an older iPad and a newer.
My main account
ΠElric Alskayya 239-341-117
Was running on my new iPad and my alternate account
ΠElric Altron 647-951-436
Was running on Android (Amazon Fire tablet and Samsung S6)
In the interest of better performance for my alternate account, I imported it to my old iPad via Facebook link
>>However it did not validate that Game centre was still logged in, and it overwrote the connection.
So now all my devices can only see the alternate account, even though I know the other account is still alive because I can login via the webstore and HotUtils can still see it.
The device I wanted to run the alternate account on, is now linked in to a new Game Centre ID, and that did have a validation check when I did it.
As an aside,
I am struggling to get traction with tier 1 support to recover the link to the primary account; which is why I hope raising this bug report will stop this happening to anyone else.
(And maybe get some help to get that account recovered, because it has now been a week since I raised the first support ticket)
Follow this EA Help article to transfer your account. If this does not work, please reach out to EA Help support.
