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AKAThePlaybook's avatar
AKAThePlaybook
Seasoned Vanguard
9 months ago

Web Store froze, gave an error, gave me nothing, but charged me.

I tried to grab an Anniversary crystal pack this morning, the site froze for a minute and then gave me an error. I bought it again, and it worked. I looked online, and was charged twice. Please refun...
pc
technical issues
AKAThePlaybook's avatar
AKAThePlaybook
Seasoned Vanguard
9 months ago

I tried using EA Help, they took forever sending incorrect troubleshooting information, told me that I received the contents of both charges, and closed the ticket. This is absurd.

EA_Gunner's avatar
EA_Gunner
Icon for EA QV Team rankEA QV Team
9 months ago

ally code would be helpful

  • AKAThePlaybook's avatar
    AKAThePlaybook
    Seasoned Vanguard
    9 months ago

    552-475-294

    • EA_Gunner's avatar
      EA_Gunner
      Icon for EA QV Team rankEA QV Team
      9 months ago

      You made 2 purchases for crystals:

      1.  11 /23/2024, 8:17:00pm GMT and received 44200 Crystals.
      2. 11 /25/2024, 3:09:00pm GMT and received 44200 Crystals.

      Currently, you have 88078 Crystals on your account. What is missing?

      • AKAThePlaybook's avatar
        AKAThePlaybook
        Seasoned Vanguard
        9 months ago

        For whatever reason the new forums decided to hide your reply behind a collapsible. What I just posted is still true, though.

        I was charged three times. The two you listed, and once at 11 /25/2024, 3:01:00pm GMT and received nothing. I have disputed that charge, thinking I didn't get a reply.

    • AKAThePlaybook's avatar
      AKAThePlaybook
      Seasoned Vanguard
      9 months ago

      I've submitted the charge dispute to try to resolve the issue, as EA Help suggested.

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