Forum Discussion

enderw1776's avatar
3 years ago
Solved

Webstore login app logout

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung S22 Ultra
OS Version 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 916618336
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug When I log into the webstore, the app then reloads on entry. On occasion (10-25% of the time) the app will appear to logout on reload and I'll be on the new user Mol Eliza type home page, where everything is locked and such. I have to fully close the app and reopen to fix the problem, sometimes twice, and once I had to clear the app data to get it to finally let me log back in. Also, any time I hit the webstore it forces an app reload, not just login or acquiring an item.
Steps: How can we find the bug ourselves? Repeat the steps above, log into webstore, hit the app, repeat as needed.
Connection Type Wifi
Please select your region North America
Country United States

Please don't tell me this is a feature. I understand they "expect" it to work this way, but it is a TERRIBLE user experience. If CG wants to move things off the app onto the webstore, it shouldn't be this painful for the user. Also, the webstore session duration for me is very limited, often making me login to it every other day.

  • This is working as intended. If you log into the webstore and claim content or check out offers, the game must be restarted to apply possible changes. If you want to provide feedback, use the official forum.

6 Replies

  • This is working as intended. If you log into the webstore and claim content or check out offers, the game must be restarted to apply possible changes. If you want to provide feedback, use the official forum.

  • Fine, its a usability bug then, but one they don't want to fix. That still doesn't deal with the fact I get logged out from the app 10-25% of the time. It would be more bearable if that was at least addressed.

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    3 years ago

    Do you leave the webstore open on any browser during the day or night?

  • I do leave the tab open, so I can just hit it when I remember.

  • EA_Gunner's avatar
    EA_Gunner
    Icon for EA QV Team rankEA QV Team
    3 years ago

    I would recommend closing the browser if you're finished. Otherwise, it will force the app to reload.

  • Well, I still can't state how bad of a user experience that is (on top of everything else), when its now the only way to get the monthly calendar and daily deals. That said, that still doesn't solve the issue where my account is logged out when the app reloads on occasion. That should not be happening....

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