Forum Discussion

faceman2010

3 years ago

Solved

Webstore not sending email codes to login

Hello,

i used EA connect back in December to login into the webstore each day for the free packs for swgoh on my iphone. That worked for quite some time but i have had significant difficulty within the last month.

when i try to login, it goes through the step 1 of 3 where i check the “ive linked my account in game” box. Step 2 of 3 asks for my email, and I type it in and click send. It says it emailed a code and is waiting for me to enter it in step 3 out of 3 before i login to the webstore. The problem is here because i have not received ANY emails with the codes. I’ve clicked resend and have gotten nothing. I have also checked all of my email settings and nothing has changed, checked my spam folder and junk folder one million times, and i have confirmed that my account is still connected to my email.

please help me with this as I’ve missed out on a lot of shards and the cere shards from yesterday because of this error.

thank you for your time.

technical issues

EA_Lanna
3 years ago
Hi @faceman2010 and @MesialDrift,

While you're opening that Bug report, could you test something out please?

Try connecting your EA account to SWGOH first by clicking on the EA Connect option:

Open Star Wars: Galaxy of Heroes

Go into the settings menu.

Select "Connect", and then "EA Connect".

Follow the steps in the game to link your account.

Once that connection has been established, please try to login to the webstore again.

- EA_Lanna

3 Replies

MesialDrift
3 years ago
I'm having the exact same issue with my gmail email account. I recently linked my game and it was working fine for a few days but I haven't been able to get codes for over a week now
EA_Lanna
Community Manager
3 years ago
Hi @faceman2010 and @MesialDrift,

Thanks for reaching it. It sounds like a bug. Could you fill out the bug report template please? The bug repot template automatically pops up when you go to open a new bug report on the bug report board. The template asks for all the basic details needed to begin looking into a potential bug, so it'd be necessary to fill one of those out for any bugs.

I'll close this thread out here in the meantime and keep a look out for your bug reports.

Thanks,

EA_Lanna
EA_Lanna
Community Manager
3 years ago
Hi @faceman2010 and @MesialDrift,

While you're opening that Bug report, could you test something out please?

Try connecting your EA account to SWGOH first by clicking on the EA Connect option:

Open Star Wars: Galaxy of Heroes

Go into the settings menu.

Select "Connect", and then "EA Connect".

Follow the steps in the game to link your account.

Once that connection has been established, please try to login to the webstore again.

- EA_Lanna