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Scrooffy's avatar
Scrooffy
4 years ago
Solved

When being introduced to ships instructions hang

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Note 10
OS Version Android
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)
Summarize your bug Marked tie bomber as favorite. When cantina owner introduces ships it gets stuck when it says tap on crew. There is no crew for tie bomber.
Steps: How can we find the bug ourselves? Start new account favorite a ship with no crew members and hit level 25 to have cantina owner introduce ships
Connection Type Wifi
Please select your region North America
Country United States

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Started a new account and marked tie bomber as favorite before hitting 25 and being introduced to ships by cantina owner.  Marked tie bomber as favorite. When cantina owner introduces ships it gets stuck when it says tap on crew. There is no crew for tie bomber.

bug
  • EA_UltraSlide's avatar
    EA_UltraSlide
    4 years ago

    Hi @Scrooffy 

    Can you please log in again and see if this issue is now fixed? The team have made a change to your account that should have now unblocked you.

6 Replies

  • EA_UltraSlide's avatar
    EA_UltraSlide
    Icon for EA Staff rankEA Staff
    4 years ago

    Hi @Scrooffy 

    Do you have access to your ally code or your in-game name?

    Are you able to tap anything else on the screen (Home button, Fine Blueprints etc.)?

  • Scrooffy's avatar
    Scrooffy
    4 years ago

    No, unfortunately it hangs up right there and is expecting me to select the character that is suppose to crew the ship. Unfortunately I tagged the tie bomber as favorite and it has no crew

  • EA_UltraSlide's avatar
    EA_UltraSlide
    Icon for EA Staff rankEA Staff
    4 years ago

    @Scrooffy 

    Assuming you cannot access your Ally Code because of the tutorial, do you have access to your in-game name? With this we may be able to find your account and help you.

  • EA_UltraSlide's avatar
    EA_UltraSlide
    Icon for EA Staff rankEA Staff
    4 years ago

    Hi @Scrooffy 

    Can you please log in again and see if this issue is now fixed? The team have made a change to your account that should have now unblocked you.

  • Scrooffy's avatar
    Scrooffy
    4 years ago

    Unfortunately as a work around to get my client unstuck I deleted the Gmail associated with the account and have no way of getting into it. At this point I hope this raises awareness of potential issues when starting new accounts. Thank you.

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